Contact Solborne
Email varun@getsolborne.com. Support is handled by Varun Kothari, trading as Solborne. Requests are reviewed manually; no response-time guarantee is offered.
Help us understand the issue
For a paid order, include the order or payment reference. For a workbook issue, name the spreadsheet app and version, the sheet involved and what you expected to happen. A small example with invented data is usually enough; do not send passwords, card details or unnecessary client or financial records.
Recover a paid download
Open checkout and order recovery in the same browser you used to pay, with its site data intact. Choose “Check payment status” to get a fresh download link if the server confirms your payment. If you have cleared browser data or switched devices, email support with the payment reference.
Try the workbook first
See the illustrated setup guide for example invoices, the year setting and how paid/pending totals work.
Download free Lite to check the format in your spreadsheet app. Full adds expense and client records plus a user-input planning estimate. Neither edition is tax advice or a filing service.
Earlier storefront purchases
Keep your original purchase receipt and downloaded files. If you need help with an earlier order, include the original order reference when you contact us.